Subway customers are whipping out their measuring tapes after Internet
postings that claim a short-shrifting of the worldwide chain's famous
footlong sub, putting the Milford, Conn.-based company in the hot seat.
The controversy began Tuesday in Australia, when a very precise
customer, identified as Matt Corby of Perth, ordered a footlong sub and
then pulled out a tape measure. Corby found the sub measured only 11
inches long and took his outrage to Facebook, where he posted a photo of
his sub alongside the tape measure on the company's page with the
caption, "subway pls respond."
The page with Corby's photo appears to be no longer available on Facebook.
Screengrabs taken of his image and reposted online show the photo
quickly received more than 131,000 likes and thousands of comments.
The photo also sparked an abundance of photos on Facebook of subs being measured and countless comments on Subway's page, ranging from "I think they [Subway] owe us some," to "there are way more thing in life to worry about then 1 inch of sub."
The New York Post followed up on Corby's complaint with a New York City-based investigation of its own and found Corby's experience to be more the rule than the exception.
According to the Post, four out of seven "Five-dollar Footlongs"
purchased at Subways in Manhattan, Brooklyn and Queens, measured only 11
or 11.5 inches. A local franchise owner told the paper the chain has
cut the portions of their cold-cut meats by 25 percent recently and
raised the cost of food to individual store owners.
Subway attributes the discrepancy in sub length to the fact that the
bread is baked fresh daily in each of their 38,000 restaurants. They do
say, however, they are looking into the matter.
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